Customer service remains the foundation of business success. No matter what business you run and size, your customers have always been the lifeline. In an advanced environment, organizations strive to provide exceptional services through the implementation of Customer Relationship Management software. World’s most valuable companies deploy Microsoft Dynamics 365 to deliver the best customer experience possible to their customers. If you want to improve the customer lifetime value with your business, it is recommended to deploy Microsoft Dynamics Customer Service.
Dynamics 365 Customer Service
Dynamics 365 Customer Service offers a set of capabilities that enable you to personalize customer experience and optimize users productivity so you can earn customers for life. Customers today expect good customer service, be it when they enquire about your product or service or at the time of purchasing. Dynamics 365 Customer Service exceed customer expectations by providing seamless experiences for both your customers and agents. To get unrivalled blend of customer service capabilities, you need the support of reliable and experienced Dynamics 365 Providers.
Improve Customer Service with LITS SERVICES, an expert Microsoft Solution provider
LITS SERVICES empowers organizations to deliver steady and connected experiences with Dynamics 365 Customer Service. LITS SERVICES is the leading Microsoft Dynamics 365 provider in UAE, Saudi Arabia, Kuwait, Qatar, Oman, Bahrain, Jordan, Pakistan and India.
LITS SERVICES has the proven track record in transforming enterprises with Microsoft technologies. Our professionals design and deploy Dynamics 365 Customer Service that enable your team to deliver personalized customer service engagements through all channels. We ensure that the final solution will be included with necessary tools and features that improve workflow and customer satisfaction. We offer customization within the application depending on your customer service requirements.
As the recognized Microsoft Gold partner, LITS SERVICES has transformed a wide range of medium to large companies with Dynamics 365 Customer Service. Our expertise in the vertical makes us a reliable partner for many of the small and medium across Middle East and other countries. With easy deployment options, features and capabilities the application is a smarter choice for your business to improve customer retention, growth and revenue.
How LITS SERVICES help you improve customer experience using Dynamics 365 Customer Service?
Dynamics 365 Customer Service is powered with AI-driven virtual agents to assist customers in their needs. Deliver right content at the right time through the right channel. Moreover, agents can collaborate with experts and share knowledge. This enhances customer satisfaction and agent productivity.
More personalized customer service engagements
Agents get a comprehensive view of your customer profiles and the earlier interactions with support. With rich insights from customer details, agents can deliver smooth support to customers in a supportive manner. The applications allows to connect with customers through voice, chat, SMS, WhatsApp, Facebook Messenger and so from a centralized platform. With access to conversation history, agents can foresee customers’ needs.
Get access to tools that increase productivity
AI-powered recommendations helps agents to resolve customer issues quickly and prompt. Agents can attend multiple cases at a time without affecting any work in progress. Agents can connect with subject matter experts using Microsoft Teams helping to resolve complex customer queries regardless of location.
Identify emerging trends
Built-in AI allows automation opportunities across channels, topics and agents to improve support delivery. It also helps to identify emerging trends and understand customer interactions in real-time. Dynamics 365 Customer Service provides enhanced visibility into your agent’s performance and other factors.
Optimize customer experiences with new voice channel
Microsoft has expanded omnichannel capability with voice channel. The integration of voice channel powers Microsoft Teams, the collaboration and communication platform from Microsoft. The new voice channel provides an end-to-end solution that unifies customer communication data, helps business to gain insights into trends, and deliver quick resolution to customer issues. Voice channel helps to distribute route calls to the right agent based on their individual skills. The solution helps to reduce risks and create better customer and employee experiences, as well as, makes it easier for you to meet the growing needs.
According to Forrester, the leading global research firm, enterprises that deployed Dynamics 365 Customer Service have brought about significant savings and greater return of investment. Study says, the application enforced many businesses to replace the existing CRM suite with Dynamics 365 Customer Service to improve customer experience, and deliver better business operations. Therefore, if you are looking for an upgraded customer service solution for your business, Dynamics 365 Customer Service is the answer. It offers capabilities that helps increase customer base and revenue.
LITS SERVICES provide bespoke cloud or on-premise solutions – whichever fit your business. We offer implementation and after-sales support to customers. So, we are at hand to design, customize and deploy Dynamics 365 Customer Service as per your requirements. Contact us now.