Microsoft Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement is a now discontinued cloud based Customer Relationship Management solution which provides users access to:

  • Microsoft Dynamics 365 for Sales
  • Microsoft Dynamics 365 for Customer Service
  • Microsoft Dynamics 365 for Project Service Automation
  • Microsoft Dynamics 365 for Field Service
  • Microsoft Social Engagement
  • Microsoft PowerApps


Through this package, users can get real time social insights, business intelligence of their operations through centralized data directory, and campaign management across wide channels.


LITS’s Gold partnership with Microsoft:

LITS is a gold partner with Microsoft, serving all regions of the UAE including Dubai, Sharjah, Fujairah, Ajman, and many others. This status means that LITS has demonstrated extraordinary performance in the implementation and after-sales services of Dynamics 365 solutions. Regardless of the business type, niche, kind, and size, our tailored solutions provide the best Customer Engagement experience to end users.


Powerful customer engagement is the core of business success. No matter what the services or products you offer and what your industry, your customers are the lifeline of your business. In the modernized work culture, adoption of an effective customer engagement solution is essential, as it helps to cement your relationships with customers and build customer loyalty. As such, investing in an impactful CRM solution is a must for any business that want to take customer engagement to the next level.

Be Proactive with Intelligent CRM Business Solutions

Today, it is paramount for businesses to be more proactive in engaging with their customers. CRM now has been more advanced than ever with features, enabling business to go deep into customer insights, understand their needs and serve them in incredible ways.

Microsoft Dynamics 365 Customer Engagement significantly accelerate your business through state-of-the-art features such as the knowledge management insights, business analytics and business intelligence. The Microsoft Dynamics CRM brings productivity and positive outcomes and provides in-depth unified view of your customers like never before with real time customer data platform, helping you take informed business decisions and insightful actions. A business empowered with Dynamics 365 customer engagement in fact allows greater customer retention, build customer loyalty, provide satisfaction, and increase customer base.

How Dynamics 365 Customer Engagement solution benefits you?

  • Improve the quality of your daily interactions with customers
  • Helps in closing the deals faster by initiating quicker response to customer leads
  • Helps to take informed marketing and sales decisions with a self-service solution and AI driven insights
  • Maximize customer lifetime value in your business
  • Streamline customer conversions with automated workflows and AI driven insights
  • Act on customer behavioral cues and feedback in real time to improve customer retention and loyalty
  • Turn your identified and non-identified prospects into engaged customers
  • Drive sales productivity with effortless tools
  • Intuitive and intelligent customer data platform to gain relationship insights
  • Helps marketing teams to personalize campaigns and engagement to retain and gain customers
  • Helps sales team that recommends apt products to increase sales
  • Engagement insights to evaluate customer interactions across websites, mobile apps and connected devices
  • Get Insights to understand customer preferences and intent
  • Customer voice to capture feedback immediately, to gain deeper insights and act on real-time feedback.

Why LITS Services?

LITS Services is a recognized Microsoft Gold partner in UAE that empowers organizations with comprehensive Microsoft Dynamics Customer Engagement to help build lasting customer relationships and customer loyalty. Bundled with diverse capabilities, the Microsoft solution can help you manage and control diverse business functions such as customer service, sales, marketing, finance, field service, track leads, and inventory management. From planning to designing to implementation, licensing and support, our experienced and certified Microsoft professionals provide tailored cloud-based solutions with Microsoft Dynamics 365 Customer Engagement.

LITS Services is a strategic partner for all enterprises in their digital transformation in UAE including KSA, Bahrain, Qatar, Kuwait, Pakistan and many others. We have the demonstrated expertise to provide integrated cloud or on-premise solutions to businesses of all sizes, helping them to successfully realize their intended goals. The solutions bring together all CRM capabilities on single platform to have better customer relationship and management. 

Leading Dynamics 365 Consultant in the Middle East

Being the leading Dynamics Consultant, we help accelerate operational performance, business growth and agility. Combining with Microsoft office productivity tools, customer management tools, business intelligence and analytics tools under one application, we deliver customized cloud or on-premise solutions in accordance with your needs, specifications and budget. Our solutions offer seamless coordination, easy communication, anywhere and anytime access, comprehensive work collaboration, and state-of-the-art security features and more.         

LITS Services deliver services to enterprises in the UAE emirates including Dubai, Sharjah, Fujairah, Ajman, and many others. We offer implementation and after-sales services of Microsoft Dynamics 365 solutions. Regardless of the business type, niche, kind, and size, our tailored solutions provide the best Customer Engagement experience to end users.

Make customer engagement more powerful than ever with the Leader in Microsoft Technology. Get in touch with us to know how we can help your business improve Customer engagement and relationships.


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