Microsoft Dynamics 365 Field Service
Dynamics 365 Field Service is a productive application in the Dynamics CRM.
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Microsoft Dynamics 365 Field Service Solution Successful transformation still remains as a challenge for many organizations.

Field service companies needs to think of innovative ways to streamline vital operations and cost cutting initiatives to emerge successful. One of the ways is to automate back end operation using state of the art technology – it drives revenue growth for companies as well as enhance business by providing executives with resources to make their job easier. Investing in a field service solution will strengthen customer relationships, reduce operational costs, and improve revenue. Microsoft Dynamics for Field Service empower mobile field service teams to deliver services effectively and improve customer interactions.

What is Dynamics 365 Field service?

 Dynamics 365 Field Service is a productive application in the Dynamics CRM that helps enterprises deliver excellent onsite services to customers. Combined with rich set of intelligent features and tools, the application is comprehensive enough to improve customer satisfaction, interaction, and operational excellence. Dynamics 365 Field Service allows enterprises of all sizes to deliver exceptional world-class field service, managing complete aspects of field management cycle. The application is widely used across industries to manage their field services, and it includes manufacturing companies, healthcare companies, maintenance companies, utility companies and more.

Deliver proactive service like never before with LITS Services

LITS SERVICES is a recognized Microsoft Gold partner in Dubai that empowers organizations with comprehensive suite of Dynamics CRM services to help build lasting customer relationships and customer loyalty. Bundled with diverse capabilities, Microsoft Dynamics 365 Field Service can help you manage customer service, field service, insights, track leads, customer interactions, inventory management and more. From planning to designing to implementation, licensing and support, our experienced and certified Microsoft professionals provide tailored cloud-based solutions with Dynamics 365 Field Service.

Capabilities of Dynamics 365 Field Service

  • Deliver outstanding customer service by dispatching resources on time, and at right place
  • Ensure first time fixes and build customer loyalty and trust
  • Consistent and trustworthy operations by predicting, detecting, and resolving issues
  • Helps business to optimize resources and reduce costs by unifying workflows
  • Provide excellent onsite customer experiences
  • Send technicians when and where they are needed the most
  • Provide technicians with right information to resolve problems the first time.
  • Assist you to remotely detecting and resolving issues using IoT sensors
  • Get a complete view of customer assets
  • Helps business to proactively communicate with customers
  • Provide predictable service that enhance customer fulfillment
  • Gain customer insights
  • “Dynamics 365 guides” assist technicians while conducting maintenance through step-by-step procedures
  • Helps technicians to consult with experts in real time to solve problems quicker
  • Remote assistance with Dynamics 365 remote assist
  • Field service mobile app to manage work orders and appointment schedules
  • Provide precise equipment history to field technician
  • Schedule onsite visits depending on the convenience of customer
  • Avoid downtime and improve productivity and efficiency
  • Analytics on key performance indicators for managing workflows, scheduling activities and interacting with customers
  • Improved billing accuracy helps to generate invoices based on products and services delivered to customers
  • Time tracking to know the time spend by the resources
  • Effective inventory management capabilities
  • Intelligent communication tools to improve collaboration

Many fast-moving companies employ Microsoft Dynamics 365 Field Service to optimize their field service operations to gain a competitive edge. Make successful transformation with Dynamics 365 Field Service and enhance field service capabilities.

Dear Customer, Ready to talk about your next project with the best Microsoft Dynamics 365 Field Service?

Why LITS Services? 

LITS SERVICES is a strategic partner for all enterprises in their digital transformation. We have the demonstrated expertise to provide integrated cloud or on-premise solutions to businesses of all sizes, helping them to successfully realize their intended goals.

Being the leading Dynamics CRM Consultant, we help accelerate operational performance, business growth and agility. Combining with Microsoft office productivity tools, customer management tools, business intelligence and analytics tools under one application, we deliver customized cloud or on-premise solutions in accordance to your needs, specifications and budget. Our solutions offer seamless coordination, easy communication, anywhere and anytime access, comprehensive work collaboration, and state of the art security features and more.

LITS services is among the leading Microsoft Dynamics 365 CRM partners in UAE, Qatar, Oman, KSA, African Countries, Pakistan, India and other parts of world. We offer implementation and after-sales services of Dynamics 365 solutions to customers in all emirates including Dubai, Sharjah, AbuDhabi and many others. Regardless of the business type, niche, kind, and size, our tailored solutions provide the best Customer Engagement experience to end users.

Make customer engagement more powerful than ever with the Leader in Microsoft Technology. Get in touch with us to know how we can help you integrate vital business processes to improve efficiency. For more details email to

Unearth insights from your business data with Microsoft Power BI


Microsoft Dynamics 365 Field Service FAQ’s

What is Microsoft Dynamics 365 Field Service?

Dynamics 365 Field Service is a comprehensive field service management application that helps organizations to deliver onsite services to their customers and elevate customer satisfaction. Dynamics 365 Field Service enables you to increase operational efficiency and improve customer satisfaction with consistent field service. It offers tools and rich functionalities that are needed by organizations to successfully complete their field service operations.

What are the capabilities of Dynamics 365 Field Service?

The key capabilities include efficient scheduling to help manage equipment and resources required for customer service, enhanced collaboration and communication between service agents, field technicians, and customers, mobile app to provide information about work to be performed, asset management and preventive maintenance, time tracking, billing capabilities and analytics for reporting.

Can I integrate Dynamics 365 Field Service with other apps?

Yes, you can integrate the D365 Field Service app with various business applications to optimize your field service operations and data. Integrate with Dynamics 365 Supply Chain Management, D365 Remote Assist, Dynamics 365 Guides, Microsoft Teams, SAP and other third-party apps.

What are the advantages of Dynamics 365 Field Service?
  • Meet customer expectations and increase loyalty with on-time scheduling
  • Solve customer cases faster with remote collaboration
  • Send the right technician using AI-enabled scheduling recommendations
  • Reduce travel time and increase utilization
  • Detect problems remotely and solve cases before customers are aware
What is the Field Service Mobile app? How can it benefit you?

Dynamics 365 Field Service Mobile app allows field technicians to view Field Service work orders, customer equipment, contacts, and accounts. Mobile app for field service is available for Android phones and tablets, IOS, and Windows 10+ devices.

Benefit: Track field service activity from anywhere through Field Service app, helping to improve productivity and customer satisfaction. Field Service app provide technicians the information they need to perform onsite customer service

What is the schedule board and resource scheduling optimization in D365 Field Service?

Schedule board provides a review of availability of resources and the bookings service agents can make. Resource Scheduling Optimization enables you to automatically schedule jobs (work orders) to field service technicians and cases to customer service agents.

Is it possible to use the Field Service app without the internet?

Yes, Field Service mobile app let your technicians work online or offline. To work online, you need an internet connection, but offline mode doesn’t require internet.

How much does Dynamics 365 Field Service cost?

Dynamics 365 Field Service is available for the price of $95 per user/month. You can purchase Dynamics 365 Remote Assist, an add-on for the D365 Field Service for the price of $65 per user/month. To improve customer engagement, you can add Dynamics 365 Customer Service for the price of $95 Per user/month.

How can I get started with D365 Field Service?

You can purchase Dynamics 365 Field Service from reliable Microsoft Dynamics 365 Partners who are experts in offering Microsoft Dynamics Solutions. The advantage of experienced Dynamics 365 implementation partners would be that they follow a proactive approach in a way that benefits your business. They ensure that the field service management application (Dynamics 365 Field Service) can drive success with improved growth, productivity and revenue.

That is the reason why it is important to employ a Microsoft Gold Partner like LITS SERVICES to get D365 Field Service deployed.

If you are interested in knowing more about Microsoft Dynamics 365 Field Service and other related apps, contact us: