Microsoft Dynamics 365 CRM Kenya
Microsoft Dynamics 365 is a productive application in the Dynamics CRM.
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Microsoft Dynamics 365 CRM

Streamline customer relationship management with industry-leading CRM software in Kenya

The global adoption of Microsoft technologies is on the rise, and one transformative solution reshaping business growth is Microsoft CRM software. With widespread adoption across various industries, Kenyan organizations cannot afford to ignore the benefits that this modern CRM solution offers.

Businesses can utilize the expertise of Microsoft Dynamics CRM partners in Kenya to deploy customer relationship management software in accordance with their business needs.

Being a flexible solution, Dynamics 365 CRM is highly adaptable to the Kenyan market and is suitable for all types of businesses. Moreover, the solution can be easily customized and integrated with various other apps and systems to meet the growing needs.

LITS SERVICES, a Microsoft Gold Partner, and Dynamics 365 CRM Partner in Kenya, configures and customize the CRM, so that you can effectively manage customer interactions, deliver exceptional service, and close sales quicker. By making it more adaptive to your business, it delivers good business outcomes.

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What is Microsoft Dynamics CRM?

Microsoft Dynamics 365 CRM is an advanced customer relationship management software designed for enterprises of all sizes and types. It effectively manages, store, and analyzes interactions that customers have with your organization, so that your customer service, sales, and marketing teams can gain a proper understanding of them and deliver exceptional services.

The CRM solution combines software solutions, AI, and analytics to streamline sales and marketing. This helps your sales team nurture leads, manage the sales pipeline, and assists marketing teams in strategizing. These benefits prevent missed sales opportunities, enhance customer relationships, and fuel business growth.
Organizations looking to exceed their business growth by delivering exceptional customer experiences can choose Dynamics 365 CRM in Kenya.

Capabilities of Microsoft Dynamics CRM


Customer Data Management: Dynamics 365 CRM consolidates your customer data and sales data into a centralized platform, providing a 360-degree view of each customer. This enables agents to effectively target customers, personalize marketing campaigns, and deliver tailored services.

Sales Automation: Automation simplifies your sales operations from lead scoring to opportunity management to sales follow-ups, helping you increase sales efficiency and ensuring consistency in customer interactions.

Marketing Campaigns: Dynamics CRM empowers your marketing teams to create and deliver targeted marketing campaigns with personalized content. With built-in analytics, teams can track marketing performance, measure ROI, and refine your marketing strategies for better results.

Customer Support: The CRM provides exceptional features like case management, knowledge base, and self-service portals, all of which enable sales teams to attend and resolve cases faster and deliver exceptional support.

Customization and Integration: D365 CRM can be customized to your unique business needs and integrated with various Microsoft tools and third-party apps to expand the solution’s capabilities. Power Platform integration allows you to automate business processes and create new business apps.

Analytics: Dynamics 365 CRM provides analytics capabilities that analyze your customer data, uncovering insights into sales trends, customer preferences and behavior, and overall business performance.

Lead Management: The lead management capability aids the sales team throughout the lead lifecycle, from capturing and nurturing to qualifying and finally converting leads into sales.

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Advantages of Microsoft Customer Relationship Management


360-Degree Customer View

The CRM provides a comprehensive view of each customer, including their interactions with the company, preferences, behavior, and transactions. This detailed view enables your teams to deliver personalized customer experiences.

Enhanced Sales Performance

The CRM automates routine sales tasks and provides various other features that assist in managing sales leads, monitoring opportunities, and forecasting sales. All these contribute to increased efficiency and higher conversion rates.

Improved Customer Service

 With advanced capabilities such as case management, a knowledge base, and intelligent chatbots, customer cases can be resolved quickly, leading to increased customer satisfaction, loyalty, and retention rates.

Targeted Marketing

 The marketing team can create personalized marketing campaigns with relevant content for each customer, and with analytics, they can measure marketing effectiveness, helping improve marketing strategies and increase ROI.

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AI and Automation

 AI features facilitate data-driven decision-making and enhance both sales processes and customer service. Meanwhile, automation streamlines repetitive tasks in sales, marketing, and customer service, allowing employees to redirect their time towards critical business activities.


 As a cloud-based solution, Dynamics 365 CRM eliminates the need for investing in hardware resources and infrastructure, allowing you to save a lot on infrastructure maintenance and updates.


Unlock business growth with Dynamics 365 CRM in Kenya

LITS SERVICES leads the transformation by seamlessly integrating Dynamics 365 CRM into your business environment, adhering to Microsoft’s recommended standards. With an in-depth understanding of the Kenyan market and a thorough comprehension of your business needs, our CRM consultants configure the solution, so that businesses can get the most of new customer service, sales, and marketing capabilities.

As a leading Dynamics 365 CRM Partner in Kenya, we leverage our extensive expertise in deploying Dynamics 365 solutions, carefully selecting the right licensing plan, implementing tailored customizations and seamless integrations to benefit your business.


Optimize your customer service process and accelerate sales with Microsoft Dynamics 365 CRM in Kenya.

Connect with our professionals today.