Using Extended Copilot in Dynamics 365 Finance and Operations to Overcome Workflow Bottlenecks

 

Organizations never want to compromise productivity due to operational delays. Workflow disruptions that can occur due to manual processes and communication gaps should be mitigated to remain competitive.

 

There are many technological advancements that organizations can invest in for efficient operation of business processes.

It goes without saying that AI-powered assistant from Microsoft is the latest advancement. Microsoft Copilot is a valuable addition to Microsoft’s AI offerings. Organizations can take advantage of this enterprise-grade AI to enhance user productivity and streamline business operations.

Interestingly, Copilot is available in Microsoft 365 and Dynamics 365 Business applications, including Dynamics 365 Finance and Operations.

What is Microsoft Copilot?

Microsoft Copilot is an AI-powered digital assistant that provides a solution to streamline workflows, accelerate productivity, and empower users to make informed decisions. Microsoft Copilot provides an interactive chat experience where users can interact with it using natural language and get answers to their queries.

This means users can ask questions, provide questions in plain language, and receive answers in a chat-like experience. It is a valuable resource that helps in business processes, helping users to deliver timely and quickly responses, create compelling content, streamline tedious accounting tasks, and more.

Copilot in Dynamics 365 Finance and Operations

Implementing Copilot with Dynamics 365 is a gamechanger for Dynamics 365 users. It offers the solution for common workflow bottlenecks organizations usually face like tedious data entry tasks, approval delays, and other issues in finance and operations. Copilot in Dynamics 365 Finance and Operations helps organizations overcome these bottlenecks within finance and supply chain processes.

Copilot for Dynamics 365 Finance and Operations provides AI assistance to accelerate the efficiency of finance and operations (supply chain management).

Here, we explore how Copilot integration with Dynamics 365 simplifies finance and operations processes. Copilot capabilities can:

• Provide guidance about application capabilities and functionality
• Answers questions about finance and supply chain data
• Recommend and perform client actions
• Automate tedious finance and supply chain tasks

 

Generative help with Copilot

Microsoft Copilot provides support directly within the D365 Finance and Operations app. It generates content, suggestions or solutions based on user input or data.

Generative help capability provides users with contextual help by accessing all public documents related to D365 Finance and Operations. It helps users to understand the full features of the app allowing them to process their tasks more efficiently, quickly and efficiently.

Enable follow-up questions

The follow-up questions feature in Copilot allows users to ask follow-up questions and get responses from copilot.

This feature provides a range of follow-up questions to the user and avoids the question the user has asked. This helps eliminate redundancy and keep the conversation more active by offering new and diverse questions. This empowers D365 Finance and Operations users to save time, improve efficiency, and enhance experience.

Copilot Experiences in Dynamics 365 Finance and Operations

 

Enhance Decision Making

Reduce tedious accounting: Copilot facilitates the automation of the data reconciliation process that reviews financial transactions to identify any financial irregularities, potential risks, and data redundancy. Users can save and reuse templates for analytics to gain insights into the accounting process.

Variance Analysis: Copilot helps with variance analysis by generating accurate reports and insights from various data records. The variance analysis compares planned budgets with actual financial results. This helps you maintain better control over finance and make informed financial decisions.

 

Cut costs across important processes

Empower finance teams: Copilot helps organizations get a comprehensive outline of customer’s balance history with guided recommendations and prompts.

Simplify communication and save time: Copilot helps you with drafting compelling messages by automatically including relevant files or documents. This helps you save time on communication and create a good impression with customers.

Simplify tasks: Copilot assists users to seamlessly carry out tasks by offering contextual prompts and suggestions for the next best actions. This helps users to navigate and complete tasks efficiently.

 

Accelerate productivity in the workflow

Access Data: Copilot helps you connect with existing financial data sources like the ERP system, accounting packages, Excel, and more. This helps users to access data from various sources.

Work within your familiar tool: Copilot allows you to work seamlessly within your favourite application (Excel, Outlook, and Teams) with the information you need, without the need to switch between apps.

Simplify supply chain process

Copilot also helps with smooth functioning of supply chain management. It helps supply chain users to identify various external factors that affect supply chain processes. The factors include:

• Weather: Conditions like droughts or storms that could disturb production of logistics
• Financials: Economic fluctuations that could impact financial stability
• Geography: Unforeseen regional disruptions or geopolitical events that affects supply chain

 

Inventory search

Copilot provides a natural language inventory search feature that allows users to ask questions about inventory and get answers in real-time. This allows you to gain control over your inventory and enhance operational efficiency, leading to increased profitability and customer satisfaction.

Review purchase orders

The Copilot feature provides the ability to identify and reconfirm changes made to confirmed purchase orders. With the easy retrieval of information, managers can assess order impacts and communicate with vendors instantly.

Note that some of the copilot feature in operations are in the review phase. Please consult your Microsoft Dynamics 365 Partner.

Streamline finance and operations processes with the leading Microsoft Gold Partners

Copilot in Dynamics 365 Finance and Operations undoubtedly brings transformation to your business operations. To successfully integrate Copilot with Dynamics 365, you can seek the expertise of LITS SERVICES, an experienced Dynamics 365 Finance and Operations partner in the UAE.

LITS SERVICES is a Microsoft Certified Gold Partner with profound expertise in implementing Microsoft Dynamics Solutions in various industries worldwide. Our consultants have empowered organizations to increase operational efficiency by integrating Copilot with Dynamics 365. So, when considering making an impact across business processes, including finance and supply chain management, join with us.