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Deliver Personalized Experiences with Dynamics 365 Customer Insights

Today, people have wider options to know more about a brand or product. As people are connected to online channels most often, chances are they gain more exposure to new brand options, content, and purchase channels. Therefore, for your business to move towards a customer-centric approach, and to win customer trust and loyalty, it is important to serve them by delivering personalized experiences on every channels.

Make meaningful insights using “Dynamics 365 Customer Insights”.

Your business needs solutions like Microsoft Dynamics 365 Customer Insights to deliver these types of experiences. Why is it so important to need a solution like this? While your business grows and more data comes to business, it becomes vital to collect and organize data to get proper understanding of customers. Since Dynamics 365 Customer Insights is a repository of your customers and their interactions with your brand, it provides you a comprehensive view of your customers. It also lets your employees make predictive and recommended next best actions and deliver best experiences to customers.

Dynamics 365 Customer Insights is a well-designed and highly flexible Customer Data Platform (CDP) from Microsoft that collects and combines data from across a range of sources to get a unified view of your customers in real-time.

How Dynamics 365 Customer Insights can help you deliver best experience to customers

Recognizing Trends

Staying on top is important to keep a competitive edge. Dynamics 365 Customer Insights helps you identify the customer trends and can make the best offerings according to their demands. More than it takes your business move forward, the solution allows you with good customer retention and attracts new customers.

Make better decisions

One of the main advantages of Dynamics 365 Customer Insights is that you can use the insights across all business areas to make meaningful and powerful decisions. You can apply customer insights into your daily applications to drive informed action, trigger workflows and processes using Power Automate, build custom applications, and connect with Power BI to visualize insights about your customers.

Forecast customer needs

Dynamics 365 customer insights helps improve business value by recommending relevant products and services to your customers. The AI-driven solution identifies valued customers and at-risk customers. Even you can identify new segments of customers based on attributes you like to focus on. For example, income, job etc.

Get real-time engagement insights

You can connect data across various touchpoints such as websites, mobiles, and other connected devices. This helps you to understand customer behavior across these touchpoints. You can even create reports of the data to meet any of your business needs.

Get more connected experiences by unifying data

Unified data is the key. Dynamics 365 Customer Insights bring together all your customer transactional, behavioral, and demographic data real-time. It helps you get the latest information of your customers. This is worthwhile when it comes to creating customer profiles with interests and preferences.

Easy to deploy and use

Dynamics 365 Customer Insights is easy to deploy and use. Customer data management and processing is made simple with Dynamics Customer Insights. Employees in your organization can easily use the application to resolve customer issues quickly and to drive more customer engagements.

Win Customer Trust and Loyalty with LITS SERVICES

Dynamics 365 Customer Insights is enriched with features that helps your business turn customer data into actionable insights. You can switch to Dynamics 365 CRM and Customer Insights to take forward your business to new heights. If you want to build meaningful relationships with your customers and deliver relevant products and services to them, it is good to partner with reliable Dynamics 365 providers in UAE.

LITS SERVICES helps enterprises to become more customer-centric through Microsoft Technologies. As the leading Microsoft Dynamics 365 provider in the UAE, “LITS SERVICES” integrate Dynamics 365 Customer Insights into your existing Dynamics 365 plan to drive business performance and results. Integrated with Microsoft office productivity tools, customer management tools, business intelligence and analytics tools, the solution takes your business to the next level. Moreover, it provides seamless coordination, easy communication, anywhere and anytime access, and state-of-the-art security features and more.