The integration of Robotic Process Automation (RPA) within your business brings remarkable benefits, promoting productivity and minimizing operational costs.


RPA or robotic process automation streamlines business processes, thereby liberating employee time for more creative thinking and important activities. Automation is the mainstream technology that plays a key role in the empowerment of today’s businesses.

Before proceeding further, it would be good to have some knowledge about RPA.


What is Robotic Process Automation (RPA)?


Robotic Process Automation (RPA) is a technology that uses programmed robots to automate tedious jobs within business. Software robots are programmed to imitate human actions such as data entry, responding to customer queries, invoice processing, social media management and more.

When RPA is integrated into your business environment, automation of the day-to-day activities in various business processes becomes possible. This significantly reduces employee’s effort in doing these tasks and provides them with time to focus on other crucial tasks, improving overall business efficiency.


RPA Vs. Artificial Intelligence


No wonder if the terms “automation” and “artificial intelligence” cause confusion.

RPA (Robotic Process Automation) and Artificial Intelligence may sound similar, but they are different concepts.

Automation is clear; i.e., to automate things.

Artificial Intelligence is akin to human intelligence but to be used in computer systems to execute tasks that need human intelligence. For example; problem-solving, natural language understanding, speech recognition, decision making and so.

RPA follows user-defined rules to automate repetitive tasks.

AI uses machine learning to recognize data patterns, decision-making and forecasting.


Industries that can enable automation


Many industries can benefit from automation. Automation is a technology that cannot be ignored in a competitive environment. So, businesses in all sectors can benefit from this technology – fostering productivity, growth, and revenue.

Its adoption extends across sectors including manufacturing, financial services, telecommunications, customer service, retail, hospitality, and healthcare.

Financial Institutions: Automation facilitates data entry jobs, payment processing, account reconciliations, compliance checks, data collection, journal entries, report generation, handling support, and more.

Healthcare: Automation can be applied to management of patient data, scheduling appointments, processing claims, billing and invoicing, verification of insurance, pharmacy operations, and more.

Manufacturing: Manufacturing is a key sector that benefits from automation. Automate processes like inventory tracking, fulfilling orders, vendor management, monitoring equipment performance, invoice processing, and more

Customer Service: Automated email and SMS processing, entering customer data, customer information verification, and more.

Retail industry: Automation simplifies inventory management, warehouse operations, supply chain processes, feedback collection, returns management, pricing, and communication with customers and vendors.


Automate business functions using Microsoft Power Automate


Power Automate is a part of Microsoft Power Platform that allows you automate business using a range of RPA functionalities.

Power Automate integrates with your business systems making it easier for users to automate menial tasks that are boring.

If you are Dynamics 365 user, you can integrate Power Automate to automate processes in customer service, finance, sales, supply chain management, and retail. Power Automate integrates with third-party systems as well.

Robotic Process Automation – Advantages


Cost Efficiency: RPA significantly reduces the need for human involvement in handling mundane tasks, thereby directly reducing costs for those roles

Enhanced Customer Satisfaction: Automation capability in chatbots and other self-service tools provide quick responses to customers thus reducing waiting times, increasing customer experience and satisfaction.

Reduce errors: RPA that works based on user-defined workflows can complete the tasks with                fewer errors.

Data accuracy: Utilizing automation in data collection ensures the accuracy of the data, which can then be used for analytical purposes to gain valuable insights.


Automate your business processes with Microsoft Power Automate


Microsoft Power Automate incorporates RPA capabilities that empower you to build bots for automating essential business operations. These bots automate repetitive tasks, making them suitable for various roles in data processing.

Enterprises of all sizes can leverage the power of RPA capabilities to automate various tasks across different departments. Users without any technical knowledge can use the automation tool.

Ready for automation with Microsoft Power Automate?


Start your automation journey with Microsoft Partners who are good at Power Platform integration and support.

As a Microsoft Partner in the UAE, LITS SERVICES empowers organizations to thrive by harnessing the capabilities of Power Automate, Microsoft AI and Dynamics 365. Through proper integration and customization, we ensure that you get the desired outcomes, as well as we enable users to make meaningful decisions based on automation capabilities.

LITS services intelligently integrate Power Automate within your business to help you take advantage of the opportunity automation offers. As a Microsoft Dynamics 365 implementation partner, we provide Microsoft solutions to many enterprises in various countries such as Saudi Arabia, Oman, Qatar, Jordan, Bahrain, Kenya, Germany, Canada, Pakistan, and India.