Looking to enhance customer experience along with other processes? A comprehensive business management solution like Microsoft Dynamics 365 Business Central can help with that.

Delivering quality customer experiences is vital to any business. Today’s customers are focused and they anticipate highest levels of service at each interaction. A satisfied customer is more likely to become a loyal customer, which can help you gain more customers and increase business revenue.

Legacy systems often fail to provide experiences that today’s customers expect. Given the lack of ability to meet customer expectations, most leading organizations are moving to innovative business management solutions from legacy systems to better address the challenges.

Choosing a comprehensive business management solution like Microsoft Dynamics 365 Business Central will help you manage vital business functions and improve customer experiences.

To get full advantage from Dynamics 365 Business Central platform, you must rely on the skills of experienced Microsoft Dynamics 365 Partners.

LITS SERVICES is a Microsoft Gold Partner with years of expertise in transforming enterprises using Dynamics 365 Business Central and other Dynamics CRM. We help businesses excel in core business areas  like sales, supply chain, customer service, and finance using D365 Business Central.

We are the leading Dynamics 365 partners in UAESaudi Arabia, Oman, Qatar, Bahrain, Jordan, Kenya, Germany, Canada, Pakistan, and India.

Manage customers and improve your sales efforts with relationship management features

Though Microsoft Dynamics 365 Business Central is an ERP (Enterprise Resource Planning) system designed for enterprises, it can help enterprises to improve experience at each customer interaction and improve business sales. Dynamics 365 Business Central users can deliver seamless experience to customers and satisfaction by efficiently managing relationships.

The relationship management features of Dynamics 365 Business Central play a pivotal role in improving customer experiences and satisfaction.

As business central is an integrated solution, your overall data is stored in a database – it not only contains the data about your contacts, but will have the insights into customer’s buying trends and interests.

Centralized data which is easily accessible is useful for knowing customer needs and behavior. This information can be accessed by users across departments and share, helping to improve sales, marketing and business growth.

This enables customer service and sales teams to

  • Respond to customer inquiries and resolve cases quickly
  • Gain real-time insights into customer transactions, this means your teams will be able to provide reliable customer service experience
  • Sales teams will be quickly able to identify cross-sell and up-sell opportunities
  • Sales managers can plan and design targeted marketing campaigns based on customer requirements and behavior
  • Design and introduce new products and services based on the customer insights, helping to attract more customers

Relation management features allow you to efficiently manage all sort of interactions your organization keeps with your customers, including email communication, telephonic conversation and letters.

  • Create customer segments based on specific criteria for a group of people. It means, the segment can contain customers that you keep a relationship with. This helps you target customers in an improved way.
  • Process incoming leads efficiently by setting up opportunities and linking to salespeople helping you remain fully aware of potential sales.
  • Create a strong marketing strategy by setting up various marketing campaigns to attract, identify and retain customers. The marketing plan consists of interactions linked to your sales and marketing tasks.

Salespeople can know what is happening on the backend and get insights through the integration of Dynamics 365 Sales with Business Central.

When using D365 Sales from Dynamics 365 Business Central, you can efficiently manage all the aspects of sales management including order management, customer service, order management, inventory and finance management.

Using Relationship Management features in Business Central, your business can manage your contacts, maintain strong relationships, and retain customers.

Extend Business Central capabilities with the integration of Microsoft 365, Microsoft Power Platform and other tools.

Microsoft 365 integration with Business Central provide users with an efficient environment that help them to complete the job by using Microsoft 365 apps like Excel, Word, Microsoft Teams and more. Microsoft Teams helps to improve work collaboration and team communication, giving a boost to productivity

Microsoft Power Platform integration adds enormous capabilities to Business Central app. Power Platform which consists of Power BI, Power Automate, Power Apps and Power Virtual Agents helps to gain insights from your customer data (Power BI), automate business processes (Power Automate), create custom business apps (Power Apps) and intelligent chat bots (Power Virtual Agents).

Another advantage with Business Central is that it seamlessly integrates with third-party apps available in Microsoft AppSource. Our Dynamics 365 experts can help you with proper integration depending on your business needs.

The good part of using Business Central ERP is that you can use the system without the need for customization. Our D365 consultants provide customization based on your requirements if necessary. They also provide integration, support and even training to end users. They will help you choose the right Business Central plan.

Get professional guidance on Dynamics 365 Business Central, Dynamics 365 Sales and other apps from the leading Microsoft Partners in UAESaudi Arabia, Oman, Qatar, Bahrain, Jordan, Kenya, Germany, Canada, Pakistan, and India.

LITS SERVICES is the recognized Microsoft Gold Partner who has experience in transforming enterprises with Dynamics 365 apps.

Speak with our Dynamics 365 Business Central experts today and know how the business management solution will help improve business growth