Customer Relationship management software plays a decisive role in the success of a business. It makes a significant impact to the way business is being conducted and how you interact with your customers. CRM systems help you build robust customer relationships, improve sales and marketing, and deliver data that is valuable to your business. When you decide to consolidate your business processes and create stunning growth, the optimal choice you should make is Microsoft Dynamics 365.

With Microsoft Dynamics 365 CRM, you get the solution that best suits your business requirements. Dynamics 365 CRM helps you meet your business objectives. If your business wants to stay relevant in the changing global marketplace, Dynamics 365 CRM is what your business needs.

Dynamics 365 CRM is packed with a range of CRM tools to transform your business operations.

CRM Customer Service Tools

CRM customer service tools enable your teams to interact with your customers across multiple channels. Moreover, it provides an end-to-end view of the customer. This helps you deliver a high-quality customer service experience and resolve customer issues quickly.

When integrated with marketing tools you can run effective marketing campaigns to attract customers. Your teams can precisely target customers based on LinkedIn interactions, personalize buying experience and gain insights into your brand reputation through real-time data analysis.

Every step in the customer journey – all the details since the customer’s first transaction will be provided by the customer service tool. This enables your service teams to provide a better experience to customers.

CRM field service tools

CRM field service tools help field service executives to access information when they are on the go. When the field service tool is integrated with CRM, it enables your field service team to assign the right technician with the right tool, so that the issue will be resolved the first time.

The CRM field service tool properly updates the information related to repairs and recommendations and various departments can access it. This means that, no matter who the next person is going to speak to the customer, they will have the right information to handle the case.

CRM field service helps your team to schedule the right technicians with the right parts. This improves customer loyalty, satisfaction, and business growth.

Marketing and Sales

With the enhanced CRM tools, your business can improve profitability. The marketing and sales capability in Dynamics 365 CRM helps you generate multichannel marketing, target the right customers, prioritize leads, empower sales agents to drive personal engagement with customers, better understand customer needs and engage efficiently, and win more sales deals.

Implement CRM with the leading Microsoft Dynamics 365 providers

Microsoft Dynamics CRM is a powerful customer relationship management solution that helps you thrive in the complex environment. To take advantage of the CRM tools in the Dynamics 365 solution, it makes sense to rely on the experienced Microsoft Dynamics 365 providers like LITS SERVICES. LITS SERVICES is the gold partner of Microsoft in countries like UAE, Qatar, Oman, Saudi Arabia, Lebanon Jordan and other regions of MENA.

As the recognized Microsoft Gold Partner, LITS SERVICES has profound expertise in the implementation of Microsoft Dynamics 365 CRM. Our Dynamics 365 Consultants deploy Dynamics 365 CRM in accordance with your business requirements and preferences.

We provide training and support for users to become proficient in the use of CRM. Become successful with the leading Microsoft Dynamics 365 partners in UAE, Qatar, Saudi Arabia, Bahrain, Oman, Jordan, Pakistan, and India.

Contact us today to know more about Microsoft Dynamics 365 CRM