In today’s modernized environment, salespeople must have right tools and information to connect with their customers efficiently and effectively.

Customer feedback plays a vital role in improving selling experiences and creating long-lasting relationships with customers.

With Microsoft Dynamics 365 Customer Voice, you can leverage contextual customer feedback received from customer engagement to improve customer experience and increase brand loyalty.

Microsoft Dynamics 365 Customer Voice


Microsoft Dynamics 365 Customer Voice is a  customer feedback management solution that help users to keep track of customer feedback to improve sales and customer experience.

Dynamics 365 Customer Voice can be integrated with Dynamics 365 Sales solution to understand customers and drive sales opportunities. You can grab customer feedback across channels, understand customer trends and sentiments, and connect with them using insights.

While Dynamics 365 Voice of Customer is an effective feedback solution, it can be integrated with Dynamics 365 CRM solution or Customer Data Platform to know customers and increase sales.

  • Know customer perception about your brand through their feedback
  • Know customer sentiments and trends
  • Engage customers with deep understanding of customers

Get expert guidance from experienced Microsoft Dynamics 365 partners if you’re looking to integrate  Dynamics 365 Customer Voice with your existing sales solution.

LITS SERVICES is the leading Microsoft Dynamics 365  Partner that offers diverse Microsoft solutions to enterprises of all sizes. Experienced D365 consultants gives a proper guidance on how to use and integrate this feedback management solution to your existing Dynamics 365 apps.

How does Dynamics 365 D365 Customer Voice help you improve sales?

Immediately Collect feedback from channels


Salespeople can simplify the selling process and deliver more value to customers in the selling journey.

With Dynamics 365 Customer Voice, you can easily gather customer feedback and effortlessly connect the data into Dynamics 365 Sales.

Insights from customer feedback make salespeople more proactive and effective in every interaction. Dynamics 365 Customer Voice provides surveys which customers use to fill their feedback. It automatically adds the customer feedback to customer accounts within Dynamics 365 Sales, and this allows users to analyze customer sentiments, view trends and access data quickly.

Sellers can capture customer feedback at any point of the selling process, use the data to improve selling strategy, optimize their engagement with customers.

Make selling more personalized


Customers feel more satisfied when salespeople provide personalized engagement. with the insights from the customer feedback, sales agents can effectively engage with customers. This can increase salesperson productivity and increase revenue through all sales opportunities. With customer feedback, sales agents can deliver engaging customer experiences throughout the sales process.

Enhance decision making


Data comes from everywhere and everything. Dynamics 365 Customer Voice collects customer data quickly from across engagement channels including emails, SMS, QR code and mobile. This helps sellers to bring more personalization in their outreach to customers.

Customers can create beautiful surveys with ready-made images to capture feedback. Dynamics 365 Customer Voice works together with customer data platform to identify actionable insights. With actionable insights your sales team can make enhanced decisions and improve productivity. You can set automatic notifications to alert you when customer satisfaction starts to decline.

Integrate data across business


The advantage is that you can easily connect customer feedback with data in other Dynamics 365 applications such as Dynamics 365 Customer Insights, and Microsoft Power platforms (Power Automate, Power Apps, and Power BI).

This data integration helps other departments to improve their business processes, make data-driven decisions and deliver exceptional experiences to customers. The application allows you to share survey across Dynamics 365 Customer Insights and Dynamics 365 Customer Service. This provides a 360-degree view of customers in a unified platform.

Deliver exceptional customer experience


Dynamics 365 Customer Voice will transform the way you manage data. You will be able to effectively use the data to build a data-driven culture within your business. As unified data is available in a single platform, everyone can gain visibility into the customer feedback.

This enables your cross-functional teams to meet regularly, review feedback and build up strategies that significantly create a positive impact on customers and ultimately your business as a whole.

Members of your sales team and marketing team can understand what their customers are saying and what their trends are. This helps sellers to have more meaningful conversations with customers. Because your employees learn with feedback, they can deliver superior service. Your team can not only reply to customers but also resolve any issues quickly.

With Dynamics 365 Customer Voice and Sales, you can exceed customer expectations and drive trust in your brand.

Grow your sales with the leading Microsoft Partner in the UAE


LITS SERVICES is the Microsoft Certified Gold Partner that has deep expertise in transforming enterprises with Dynamics 365, Microsoft Power Platform, and add-ons.

Given the sales challenges, we design a suitable sales solution that helps you meet your sales goals with Dynamics 365 CRM and Customer Voice. Our Dynamics 365 consultants help you with Dynamics 365 Implementation, integration, support and training.

We are also the leading Microsoft Dynamics 365 partner in Saudi Arabia, Kuwait, Qatar, Oman, Bahrain, Jordan, Kenya, Germany, Canada, Pakistan, and India.