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Are you on the hunt for a solution that accelerates your customer service levels, sales growth and marketing performance? Then, Microsoft Dynamics 365 CRM is what your business needs.

Microsoft Dynamics 365 CRM brings many benefits to your business

  • Seamlessly connect your data across departments
  • Gain valuable insights from customer and organization data
  • Deliver exceptional service to customers and improve customer engagement and satisfaction
  • Maintain customer relationships, track and manage sales leads and marketing
  • Make better decisions, adapt quickly to the changing business environment
  • Automate processes and increase operational efficiency

Microsoft Dynamics Implementation

Firstly, you should have a clear understanding of the benefits of using Dynamics 365. Identify important goals, chalk out a plan, understand Dynamics 365’s capabilities, and implement the solution with the help of a Microsoft Dynamics 365 Partner.

At LITS SERVICES, we have the industry experience to transform your business with the right Microsoft Dynamics solution. Our implementation team defines your path to success with right Dynamics 365 Implementation and support. We are a recognized Microsoft Gold Partner in UAE, Saudi Arabia, Oman, Qatar, Jordan, Bahrain, Kenya, Germany, Canada, Pakistan, and India.

What is included in Dynamics 365 CRM?

Dynamics 365 CRM integrates sales, marketing and customer service modules to cover your sales, marketing and customer service processes. Let us delve into each application that together helps you improve business bottom line.

Dynamics 365 Sales

Dynamics 365 Sales empower sales people to manage the entire sales process by automating routine tasks, delivering insights, and providing recommendations.

With Dynamics 365 Sales:

  • Salespeople can identify which customers and sales leads to focus on
  • Create cross-sell and up-sell opportunities using customer data
  • Create sales pipeline with quality leads and prospects
  • Easily generate sales quotes, sales orders and invoices
  • Create, manage and qualify sales leads and turn them into revenue

Dynamics 365 Customer Service

Dynamics 365 Customer Service enables your customer service agents to deliver quality service experience to customers.

With Dynamics 365 Customer Service:

  • Service agents can seamlessly manage customer cases and efficiently deals with queries
  • Route customer cases to right customer service agent
  • Use AI-driven insights and analytics to enhance customer satisfaction
  • Customers can connect quickly and easily
  • Resolve customer issues quickly
  • Improve customer engagement with a complete view of customers

Dynamics 365 Marketing

Dynamics 365 Marketing provides capabilities to elevate marketing efforts.

With Dynamics 365 Marketing:

  • Create multi-channel marketing campaigns and generate sales-ready leads
  • Gain insights into your products or services through real-time analysis
  • Personalize customer’s buying experiences
  • Support real-time marketing and outbound marketing

These powerful solutions in the CRM help you improve business growth by maintaining strong relationships with customers.

Why do you need to team up with Dynamics 365 Partner for your Dynamics 365 Implementation?

After a thorough study and analysis, you may find that your team lacks skills and capabilities to ensure a successful Dynamics 365 Implementation. This points to the need to consider an experienced Dynamics 365 Implementation Partner.

You need a partner who has successfully implemented Dynamics 365 projects across various industries. The advantage of experienced partners would be that they help you throughout the implementation phase with proper planning. Moreover, they follow industry practices to guarantee a solution that works well for your business.

There are many benefits by partnering with LITS SERVICES, including:

  • Industry experience
  • Thorough implementation skills
  • Experienced Dynamics 365 technical consultants
  • Commendable support and training
  • Deploying standard practices

You can choose the suitable deployment model. Dynamics 365 can be deployed on the cloud, on-premises or choose the hybrid deployment model. Dynamics 365 Consultants at LITS SERVICES help you choose the right deployment option and licensing plan for each application in the CRM.

Dynamics 365 Implementation: FAQ’s

What benefits you get with Dynamics 365 implementation?

You can improve sales efforts, marketing performance, and customer service levels. Also improve customer engagement and maximize business profit.

Why do I need to choose a Dynamics 365 implementation partner?

Experienced and reliable Dynamics 365 partners can deploy the solution that perfectly matches your business requirements. Besides implementation, they provide extensive support and training whenever needed and implement industry best practices

Can I extend the capabilities of CRM?

You expand Dynamics 365 capabilities through customization and integration with Microsoft tools and third-party apps available in Microsoft AppSource. Your Dynamics 365 Partner can help you on the customization and integration part.