An effective customer engagement strategy is vital for fostering customer relationships and accelerating business revenue.

Today’s customers expect a seamless and frictionless experience when they purchase products both online and offline. For significant customer interaction and improved growth, your business needs technology solutions that allow it to deliver more engaging customer service.

The role of Microsoft Dynamics 365 Customer Engagement cannot be overlooked in the time of crisis. The application helps you increase customer engagement in a robust manner and improves sales and marketing.

Microsoft Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement is an efficient solution designed to deliver exceptional experience to your customers. Besides delivering better service, this customer management business solution helps you improve marketing capabilities and accelerate sales. The new version of Dynamics 365 Customer Engagement comes with many new features to enhance marketing, sales and customer service.

Dynamics 365 Customer Engagement plan encompasses applications to manage your business processes such as sales, customer service, and marketing. Dynamics 365 Sales helps you streamline sales processes, Dynamics 365 Marketing helps you foster relationships and earn customer loyalty, and Dynamics 365 Customer Service enables your service teams to provide the best experience to your customers.

When you focus on developing consistent relationships with customers and improve business growth, implement Dynamics 365 Customer Engagement CRM (customer relationship management) with the help of Microsoft Dynamics 365 partners.

Drive sales through engaging customer service

Dynamics 365 Customer Engagement Plan offers tools that help your sales team to develop trust with your customers. The solution offers a suite of capabilities that empower your sales team to engage with the right customers. Sales teams can capture customer sentiments and empathy using AI-powered intelligence. This empowers them to make improved sales decisions and get to their targets quickly.

Customers can be contacted easily through any devices including mobiles and tablets and this improves the chances of closing the sales deals faster. With the integration of LinkedIn Sales Navigator, you can find new buyers, keep track of buyers, and get a unified view of interactions and identify customers who need attention. The automation of sales processes boosts agent productivity and optimize marketing ROI.

Build an effective engagement marketing plan

An effective marketing strategy is essential for your business growth. Marketing capabilities in Dynamics 365 Customer Engagement plan helps you nurture customers based on their interactions across social media platforms, websites, in-person touchpoints, emails, mobile calls and other custom channels.

With a deep understanding of your customers, you can engage one-on-one and deliver seamless experiences. The solution offers tools to create impactful content and drive effective marketing campaigns across various channels. Through this, you can target prospect customers, make them understand your services or products, and convert them into your customers.

Enhanced customer satisfaction

Customer experience can be enhanced through the integration of Dynamics 365 Customer Insights with Dynamics 365 Customer Service. Customer Insights unifies your customer data to get the comprehensive view of your customers. This helps your customer service teams to derive insights of each customer based on their preferences, trends and previous history. Using built-in AI (Artificial Intelligence), you can forecast customer needs, recommend relevant services or products, track your business performance, and make meaningful decisions.

Integrate with more apps

You can extend the functionalities of Dynamics 365 Customer Engagement by integrating with other Dynamics 365 apps. With the inclusion of Power BI (Business Intelligence), and Microsoft analytics, you can better understand customer demands, accelerate operational excellence, and make data-driven decisions.  Dynamics 365 Customer Engagement efficiently combines customer service, sales, marketing, and field service to drive business growth and productivity.

The application can efficiently assist you in strategizing your customer engagement plan, enabling you to attract more customers to your business and retain existing ones.

If you want to get started with Dynamics 365 Customer Engagement Plan, it is worth considering the expertise of reliable and experienced Microsoft Dynamics 365 implementation partners. Their Dynamics 365 CRM consultants will deploy the application and even customize the application as per your business preference and needs.

Move ahead with the leading Microsoft Partners

If you are serious about strategizing your customer engagement for your business, consider getting started with LITS SERVICES. As a Microsoft Gold Partner with operations in various countries, including UAE, Saudi Arabia, Qatar, Oman, Bahrain, Jordan, Kenya, Germany, Canada, Pakistan, or India, LITS SERVICES has a commendable track record in deploying Dynamics 365 solutions.

Their team includes experienced Dynamics 365 consultants who can guide you through consultation, the selection of the right licensing plan, configuration, and implementation.

They have a proven track record in transforming enterprises with Microsoft technologies. Their professionals implement Dynamics 365 Customer Engagement that enable you to deliver personalized experiences across all offline and online channels.

As a leading Microsoft Certified Gold Partner in the UAE, our experienced Dynamics 365 consultants configure the software that aligns with your objectives and requirements. We ensure successful outcomes by promptly configuring and integrating D365 Customer Engagement into your business.