Are you looking to drive substantial change across your business with right capabilities and tools? Microsoft Dynamics 365 is the solution you need, and with Dynamics 365 you can exploit the power of data and AI, optimize and automate business processes, deliver amazing customer experiences and drive digital growth.

Let’s delve into exactly what Microsoft Dynamics 365 is. Microsoft Dynamics 365 encompasses a suite of apps designed to improve efficiency across sales, marketing, customer service, finance, operations and commerce. Some of the apps in Dynamics 365 together provide ERP and CRM solutions to medium to large-sized enterprises. Also, the solution can be tailored to meet enterprise-specific requirements through Microsoft Partners.

Microsoft Dynamics 365 CRM     

In Dynamics 365, you get a complete CRM solution that supports sales, marketing, and service, such as customer service or field service. You can choose either a standalone Dynamics 365 app to meet a specific business process or use multiple apps that work together as an integrated solution.

CRM solutions store data in a central location, and with this united data, members across the sales, marketing and service team can have quick visibility into data that is relevant to them. It helps you deliver better customer experience, grow sales, automate marketing tasks, connect sales and marketing, and more.

Gartner, the leading global research firm identified Dynamics 365 CRM as a comprehensive platform to boost customer engagement and satisfaction. If you long to overcome ever-evolving business challenges, adoption of Microsoft Dynamics 365 is essential.

Microsoft Dynamics 365 ERP      

Microsoft Dynamics 365 brings the ERP solution that helps you quickly respond to the market changes. ERP can cover core business processes across your enterprise. Microsoft ERP offerings include Dynamics 365 Business Central and Dynamics 365 Finance and operations.

Dynamics 365 Business Central connects business processes including sales, operations, service and supply chain. It is a complete business management solution designed to improve sales, customer service, finance and optimize supply chain and project execution.

Dynamics 365 Finance and Operations ERP provides deep visibility into your finance, supply chain, logistics, production, transportation, and warehouse with deep insights. This helps you make better decisions that improve your finance and growth.


Turn challenges into opportunities

Business capabilities can be expanded through integration of various Microsoft tools with Dynamics 365. You can enable everyone in your enterprise to make meaningful decisions and improve productivity using Microsoft Power Platform.

Microsoft Power BI helps discover insights hidden in your business data with data visualizations. It connects and consolidates data and provides a comprehensive view across your business operations. You can use these insights to drive actions and make data-driven decisions that improves sales, productivity and growth.

Microsoft Power Automate enables you to build automated processes. Automation helps your team to get rid of doing repetitive tasks and focus on other tasks that are important for your business. This gives a major boost to employee productivity and performance.

Microsoft Power Virtual Agents enables everyone to create intelligent chatbots. You can easily integrate these chatbots into your service or products. Smart chatbots provide quick responses to your customer queries. This helps you build robust customer relationships, retain existing customers, and attract customers.

At LITS SERVICES, our experienced Dynamics 365 consultants are very clear about customization and implementation of Dynamics 365 that suits your business-specific requirements. Your business can benefit more from capabilities, tools, and features of Microsoft Dynamics 365 through our expertise. As a trusted and experienced Microsoft Gold Partner in UAE, Saudi Arabia, Qatar, Oman, Bahrain, Jordan, Pakistan, etc., our professionals help you achieve sustainable growth using Dynamics 365, Microsoft Power Platform and Microsoft 365.